Refund and Returns

Online Purchases

Please contact us [email protected] to request a return before posting any items. Please give us all Information regarding the return items 

If you change your mind about your order, you have 14 days from delivery date to return the items for a refund excluding all postage costs. All returns must be sent via a traceable service and packaged safely. Should products become damaged during the returns process Urban Tails will be unable to issue the refund.

Made to measure items and personalised items are non-refundable unless faulty. Your Statutory Rights Are Not Affected.

Items must be in unused/original condition with all original packaging/tags. Refund via original payment method.

In the unlikely event you receive a faulty item or damaged item please contact us with photos of fault. If a genuine fault, Urban Tails will refund postage costs. Urban Tails has strict quality control procedures in place.

Items proved to be maliciously damaged, abused, misused, or used for any other purpose other than intended will not be refunded.